Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has shipped, you will receive a confirmation email with your tracking number and carrier details.
Countries We Ship To
We currently ship to the following countries:
🇺🇸 United States
🇬🇧 United Kingdom
🇦🇪 United Arab Emirates
Shipping Rates & Delivery Times
Country
Shipping Cost
Estimated Delivery
United States
🆓 FREE
7–16 business days
United Kingdom
🆓 FREE
7–16 business days
United Arab Emirates
🆓 FREE
7–16 business days
We offer free shipping on every order, no minimum purchase required.
Delivery estimates begin after order processing is completed.
Order Tracking
Once your order ships, tracking information will be sent to your email address. Please allow 2–5 business days for tracking updates to appear in the carrier system.
Track your order at: rawbatanaoil.com/track-order
Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses
We do not ship to countries not listed above
Customers are responsible for providing accurate shipping information at checkout
Orders returned due to incorrect shipping information or failed delivery attempts may be subject to re-shipping charges
Customs, Duties & Taxes
United States
Applicable sales tax may be added at checkout depending on your state. Shipping is always free regardless of order size.
United Kingdom
Shipments to the UK may be subject to customs duties, import taxes, or VAT upon arrival. These charges are the responsibility of the customer and are not included in the product price. Shipping from us to you is always free.
United Arab Emirates
Shipments to the UAE may be subject to customs inspection and applicable import duties. Raw Batana Oil is not responsible for any customs fees or delays caused by UAE customs authorities. Shipping from us to you is always free.
Lost, Delayed or Damaged Packages
If your package is delayed beyond the estimated delivery window, or if your order arrives damaged, please contact our support team immediately. We will work with the carrier to resolve the issue as quickly as possible.
Please retain all original packaging and take photos of any damage before contacting us.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. If you notice an error after placing your order, contact us immediately at service@rawbatanaoil.com. We can only modify shipping addresses within 24 hours of order placement.
Returns & Refunds
For information about returns, exchanges, and refunds, please visit our Return Policy page.
🏢 Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, United States
🕐 Support hours: Monday – Saturday, 9:00 AM – 5:00 PM (CST)
Delivery times are estimates and may vary due to carrier delays, weather conditions, or high order volumes. Raw Batana Oil is not responsible for delays caused by customs, natural disasters, or other circumstances beyond our control.
