Privacy Policy

At Raw Batana Oil, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer.

1. Information We Collect

We collect the following types of information:

Personal identification information: name, email address, phone number, shipping address
Payment information: processed securely via our payment provider — we do not store card details
Usage data: pages visited, browser type, IP address, and referral source (via cookies and analytics)
Communications: messages you send us via email or contact forms

2. How We Use Your Information

To process and fulfill your orders
To communicate with you about your order status, returns, and support
To send promotional emails and offers (only with your consent — you can unsubscribe at any time)
To improve our website and customer experience using analytics data
To comply with legal obligations

3. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and collect analytics data. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

Shipping carriers (to deliver your order)
Payment processors (to complete transactions securely)
Analytics providers (e.g., Google Analytics — anonymized data only)
Legal authorities (if required by law)

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications
Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at service@rawbatanaoil.com.

7. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our website uses SSL encryption for all data transmitted.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact

Email: service@rawbatanaoil.com

Phone: +1 (585) 201-2353

Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA