At Raw Batana Oil, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how rawbatanaoil.com collects, uses, and protects your information when you visit our website or place an order.
What Information Do We Collect?
Personal information is information that can be used to directly or indirectly identify you.
We may collect the following information when you visit our website, place an order, subscribe to our newsletter, or contact us:
Full name
Email address
Phone number
Billing and shipping address
Payment information
IP address
Browser and device information
Order history
Any other information you voluntarily provide to us
You may also browse our website anonymously.
How We Use Your Information
We use your information for the following purposes:
To process and fulfill your orders
To provide shipping, delivery, and order tracking updates
To respond to customer service inquiries
To improve our website, products, and customer experience
To personalize your shopping experience
To send you promotional emails, newsletters, and special offers
To prevent fraud and maintain website security
To comply with legal obligations
Legal Basis for Processing Personal Information
If you are located in the European Economic Area (EEA), we process your personal information based on one or more of the following legal grounds:
Your consent
The performance of a contract
Compliance with legal obligations
Our legitimate business interests
You may withdraw your consent at any time by contacting us.
Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Restrict or object to the processing of your information
Request a copy of your information in a portable format
Withdraw consent at any time
File a complaint with your local data protection authority
We take reasonable security measures to protect your personal information.
Your sensitive payment information is encrypted using Secure Socket Layer (SSL) technology. Payment details are processed securely through trusted third-party payment providers and are not stored on our servers.
We also use secure servers, firewalls, and monitoring systems to help protect your information from unauthorized access, misuse, or disclosure.
You are responsible for maintaining the confidentiality of your account password and login details.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
Remember items in your cart
Save your preferences
Understand how visitors use our website
Improve website performance and functionality
Deliver personalized content and advertising
You can disable cookies through your browser settings, but some parts of the website may not function properly.
Google Analytics
We may use third-party services such as Google Analytics to better understand how visitors interact with our website.
Google Analytics collects information such as:
Pages visited
Time spent on the website
Browser type
Device type
IP address
This information helps us improve our website and customer experience.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties.
However, we may share your information with trusted third-party service providers who help us operate our business, including:
Payment processors
Shipping carriers
Email marketing providers
Website hosting providers
Analytics services
These third parties are only given the information necessary to perform their services and are required to keep your information confidential.
We may also disclose your information if required by law or if necessary to protect our rights, property, or safety.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, tax, accounting, and reporting requirements.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
