At Raw Batana Oil, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or exchange within 15 days of the delivery date.
Please note that we are only able to process returns or exchanges that have been authorized by our customer support team. We do not accept returned items that are sent back without prior approval.
To request a return or exchange, please contact us at rawbatanaoils@gmail.com with your order number and the reason for your request. Once we receive your email, our support team will provide you with the return or exchange instructions.
To be eligible for a return or exchange, the item must:
If the returned item does not meet these conditions, the customer may be responsible for additional fees and the return may be rejected.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include clear photos of the issue along with your order number so we can review the situation and provide a solution as quickly as possible.
The following items cannot be returned or exchanged:
If you have any questions about our Return & Refund Policy, please contact us:
Email: rawbatanaoils@gmail.com
Phone: (585) 201-2353
Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA