At Raw Batana Oil, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or exchange within 15 days of the delivery date.
Please note that we are only able to process returns or exchanges that have been authorized by our customer support team. We do not accept returned items that are sent back without prior approval.
To request a return or exchange, please contact us at rawbatanaoils@gmail.com with your order number and the reason for your request. Once we receive your email, our support team will provide you with the return or exchange instructions.
Order Cancellation
Orders canceled within 24 hours of purchase and before shipment are eligible for a full refund.
Once an order has been shipped, cancellation requests cannot be accepted. In this case, you may request a return after receiving the item.
Refunds are generally processed within 5 to 15 business days after approval.
If you do not receive your refund within 15 days, please contact us at rawbatanaoils@gmail.com.
Return & Exchange Conditions
Items may be returned or exchanged within 15 days from the delivery date.
Requests made after 15 days may not be accepted.
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Once we receive and inspect the returned item, we will notify you by email regarding the approval of your refund or exchange.
Approved refunds will be issued to your original payment method.
Refunds typically take 5 to 15 business days to appear, depending on your payment provider.
Return Requirements
To be eligible for a return or exchange, the item must:
Be unused and in its original condition
Be returned in the original packaging
Include all original labels, tags, and accessories
Not be damaged, washed, or altered in any way
If the returned item does not meet these conditions, the customer may be responsible for additional fees and the return may be rejected.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include clear photos of the issue along with your order number so we can review the situation and provide a solution as quickly as possible.
Non-Returnable Items
The following items cannot be returned or exchanged:
Opened or used products
Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
Email:rawbatanaoils@gmail.com Phone: (585) 201-2353 Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA
